Company Rules 📸 

• Don’t interrupt restaurant staff while they’re working.

• Don’t walk into the kitchen without permission.

• Don’t argue with anyone (customers, restaurant managers, or staff).

• Don’t display attitude.

• Don’t show up looking disheveled or messy — uniforms must be clean and appropriate.

• Don’t eat outside of designated areas (always check with the restaurant manager).

• Don’t ask for discounts on food or drinks.

• Don’t use your phone for non-work purposes.

• Don’t act unprofessionally (no sitting on the floor, no earbuds, no personal calls in the dining area, no alcohol during shift).
  
  

If you’re facing any issues, immediately contact your assigned Regional Manager. 📲

• Don’t approach while guests are interacting with servers or receiving food.

• Speak loud and clear; bring confident, positive energy. 💬

• Invite (don’t “ask”) the table to take a photo. 📸

• Take multiple shots of each pose (especially the group shot) to ensure a great option with everyone included and smiling. 😄

• Always step out of the way if a waiter/busser approaches the table. Be respectful of service flow. 🚶‍♂️🍽️

• After several rejections, move to a different area so nearby guests don’t overhear repeated “No”s. 🔄

• After photos: “Thank you, guys. Enjoy your time/meal.” 🙏

• Don’t print only 1–2 pictures (especially if they’re the same as the postcard).

• Don’t mention price right away if they don't ask.

• Speak loud and clear; bring confident, positive energy. 💪

• Count how many frames you have before approach a group to sell

• Present frames to everyone at the table — don’t hand everything to just one person.

• Never insist if they decline — stay polite: “No problem. Enjoy your time!” 😊

• Always wear the provided apron to hold the cash envelope — no money in pockets. 👛

• Never change prices or give discounts without manager approval. ⚠️

• Count how many frames you have after selling to make sure you have collected all unsold frames back

• You are responsible for your equipment — keep your photo station clean and organized.

• Take clear photos of the equipment at the beginning and end of your shift. 📷

• Dispose of trash and don’t leave empty boxes/garbage around. 🗑️

• Always lock and secure the station before leaving; follow the location’s closing procedure (including moving the station if required). 🔒

• Never leave your camera or belongings unattended — keep your camera with you. 🎒

Violation of any of the rules below may result in immediate termination (no questions asked):

1. Arguing with customers 😡

2. Arguing with restaurant managers or staff 🗣️

3. Accusing customers of stealing photos 🕵️‍♂️

4. Selling photos for a different price or without a frame💸

5. Drinking or being under the influence of drugs/alcohol at work 🍺🚫

When a guest asks for a discount, the goal is to keep it positive and avoid a back-and-forth negotiation. Stay confident, give one clear offer, and move the guest toward a decision.

1) Lead with built-in discounts

Customer: “Do you have any discounts?”

WHAT TO SAY: “Deluxe Photo has set pricing that automatically gives you a discount when you purchase more than one photo. One framed photo is $20, and two or more photos is $15 EACH, $5 off per photo.”

2) If they ask for a deal, give one clean offer

Customer: “Give me a discount for 4 frames.”

WHAT TO SAY: “Okay — instead of $80 for four, I can do four frames for $60.”

3) If they push again, don’t argue — repeat and smile

Customer: “Come on bro, give me a better discount for 4 frames.”

WHAT TO SAY: “I am giving you a discount.” *(smile)* “Four frames for $60.”

Avoid phrases that invite conflict:

* “I’m sorry I can’t”

* “It’s not my company”

What to do instead

Focus on what you *can* offer and close: “Well, if you purchase four frames, your total will be $60 rather than $80. And if you’d like, I can send you digitals of all the photos we took today. How does that sound?”.

Bottom line: don’t negotiate — confidently present the option, highlight the value, and move to the close.