Financial Responsibility Agreement

Please take a moment to review these key financial policies from the Financial Agreement 📜 (which you must read & accept in EvoLux before starting your shift). Following these rules will help avoid unnecessary fees and keep everything running smoothly! ✅

🔴 LOST FRAMES

🚨 Fee: $11 per lost/stolen frame

• Always count your frames before selling & make sure to take back any unsold frames.

• Most lost frames happen when photographers forget to collect them—double-check!

💡 DAMAGED FRAMES

✅ No fee for damaged frames IF properly documented:

1. Write on each damaged frame: Your name, restaurant, shift date, and a number (1,2,3… for multiple frames).

2. Take clear photos of the damaged frames.

3. Send the photos to the group chat & enter the count in your clock-out report.
   ⚠️ If not documented correctly, damaged frames will be treated as lost, and a fee will apply!

📦 ODD QUANTITY IN A NEW BOX OF FRAMES

• New boxes should contain 175 frames—but mistakes happen!
  🎥 Opening a new box? Record a continuous video:
  ✅ Show the sealed box
  ✅ Open & count the frames
  ✅ If the label & count match (175), no need to send the video.
  🚨 If the number is less than 175, send the video to the group chat!
  ⚠️ No video? Missing frames = Lost frames = Fee.

Video example how to record a continuous video. 

🗃️ LEFT OPEN BOX OF FRAMES

• After opening a new box, transfer all frames to the black plastic box in the station.
  🚫 NO open boxes should be left after your shift!
  ⚠️ Any missing frames from an open box = $11 per frame fee

🔍 DISCREPANCY BETWEEN SHIFTS

To avoid financial responsibility for missing items, take photos at the start & end of your shift using the TimeStamp app:
📸 Send photos of:
✔️ Frames & media sets (stacked in 10s)
✔️ Extra boxes in storage
✔️ Technical equipment

🚫 No photos = automatic responsibility for any missing items!

⚠ Important: Some reports — especially frame photos — have been blurry, too far, taken without flash or some frames covered by something. If there's a discrepancy and we can't clearly count your frames, the full missing frame fee will be applied.

👉 To avoid this:

1. Make sure frame counts match what you enter when clocking out

2. Take CLEAR photos with visible, countable frame stacks

3. Always use flash in Timestamp

4. NEVER assume missing frames won’t be noticed — they always are

⏳ NOTICE OF DISCREPANCY WHILE CLOCKING IN

🚨 If you see this notice, it means your frame/media count doesn’t match the previous shift’s clock-out.

• Don't ignore it!

1. Double-check your count.

2. If there’s a mistake, resubmit your clock-in with the correct numbers.

3. If you’re sure your numbers are correct, we’ll investigate with the previous photographer, make sure to send Notice of discrepancy and all photo reports in your chat.

🔢 DOUBLE CHECK FRAMES & MEDIA SETS WHILE CLOCKING OUT

• Before ending your shift:
  ✔️ Count all frames left & compare with your clock-out report.
  ✔️ Ensure everything matches to avoid issues!

If on your next shift we find that the number of frames in your clock-out doesn’t match the actual frame count at the location, you will be charged a fee for each missing frame.

🍽️ Break Structure:

If your shift is 

• less than 6 hours: *No break*

• 6–8 hours: *30-minute paid break*

• 8+ hours: *1-hour unpaid break* (1 hour deducted from worked hours).

Take breaks at the slowest time (usually between 2 and 4pm, but depends on the restaurant). Always inform us via chat when you go on break and when you return. Check Sling for more info on your schedule and break time.

Digital Photo Delivery Agreement 

Our business model is based on selling hard copies in frames only. Digital photos are not included in the standard purchase.

If a guest asks for digital photos, you may politely decline by saying:

👉 “I’M SORRY, WE DO NOT SELL DIGITAL COPIES—ONLY HARD COPIES IN FRAMES.”

✅ If You Choose to Send Digital Photos

While not required, if you choose to send digital copies, you are fully responsible for ensuring proper delivery. Please follow these steps:

1. Use TransferNow to send the photos while the guests are still in the restaurant.

2. Include the guest’s email AND CC contact@deluxephoto.com in the recipient field.

3. Alternatively, send from your personal email and CC contact@deluxephoto.com.

4. Confirm with the guest that they have received the photos before they leave the restaurant.
   
   

⏳ Expiration Notice

📅 The download link is valid for 7 days only.

Photographers must inform guests:

“Please download your photos within 7 days. After that, the link will expire, and there will be no way to resend them.”

Failure to communicate this properly may lead to customer dissatisfaction.

⚠️ Penalties for Non-Delivery

Failure to ensure successful delivery will result in the following penalties:

• ❌ No Delivery + No Refund → 50% penalty of the customer's payment.

• ❌ No Delivery + Refund Issued → 100% penalty of the customer's payment.

These deductions affect your earnings. Follow the process carefully to avoid penalties.

💡 Best Practices

• Always CC: contact@deluxephoto.com

• Add a message and your contact in the TransferNow message box.

• Confirm delivery with the customer before they leave.

• Remind customers to download the photos within 7 days.
  
  

🤝 Customer Experience Matters

Delivering what you promise keeps our customers happy and protects our reputation. Broken promises can lead to negative reviews and issues with restaurant partners. Always aim for excellent service.