Financial Responsibility Agreement 📸 

Each photographer is financially responsible for all company equipment and inventory at the location while working a shift. This includes (but is not limited to):  📸 Camera, ⚡ Flash, 💻 Laptop, 🖨️ Printer, 🖼️ Frames & Media Sets.

⚠️ Please never leave your camera unattended — it’s easy for items to be stolen or misplaced. If you leave your camera at the station and come back to find it missing, you will be held financially responsible for the loss.

💥 If any equipment is damaged due to negligence or mishandling, the photographer will also be financially responsible for repair or replacement costs. Always handle all items with care and keep them protected from drops, spills, or weather damage.

🔒 Always lock the station drawer where backup equipment (such as a second camera, lenses, or printer supplies) may be stored. Keep the key secure and ensure the drawer is locked whenever you step away.

👉 Treat all equipment as your own — handle it carefully, keep it safe, and protect it at all times! ✅

🚨 Fee: 70% of minimum frame price ($11) per lost/missing frame

• Always count your frames before giving frames to a group and selling, make sure to take back any unsold frames and double check frames number after selling. Most lost frames happen when photographers forget to collect them from guests (especially bigger groups - but can happen with a small group too) —so double-check every time! Any lost frames without a matching card or cash transaction at the end of the shift will result in ‼️a fee of 70% of minimum frame price ($11) per lost frame ‼️

• Most lost frames happen when photographers forget to collect them from guests—double-check!

After opening a new box of frames, always transfer all 175 frames into the black plastic box at the station.
🚫 Do NOT leave any open cardboard boxes after your shift!

Leaving frames inside an open box causes problems:
❌ We can’t verify exactly how many frames are left.
❌ It creates confusion for the next photographer.
❌ Some frames may go missing — and you’ll be financially responsible for those losses.

✅ To avoid any issues, make sure:

• All frames from opened boxes are moved to the black plastic bin.

• Only sealed, unopened boxes remain in storage.
  
  

⚠️ Any missing frames from an open box will result in a 70% of minimum frame price ($11) fee.
Keep everything organized and accounted for before ending your shift! 💵📸

To protect yourself from being charged for missing items, you must take clear photo reports at the start and end of every shift using the TimeStamp app.

📸 Send photos of:
✔️ Frames (stacked in 10s, clearly visible and countable)
✔️ Media sets
✔️ Extra boxes in storage
✔️ All technical equipment (camera, printer, laptop, etc.)

🚫 No proper photo report = automatic responsibility for missing items
If you don’t send photos, or your photos are:

• Blurry

• Too dark

• Too far

• Without flash

• Covered/blocked so frames cannot be counted

…then if something is missing, you may be responsible for the loss.

👉 To avoid problems:

✅ Make sure your frame counts match what you enter when clocking out.

✅ Take clear, close, well-lit photos where frame stacks can be counted.

✅ Always use flash in TimeStamp (especially in dark areas).

✅ Never assume missing frames won’t be noticed — 📊 everything is checked. 

Before ending your shift:
✔️ Count all frames and media sets remaining at your station.
✔️ Compare your count with what you enter in your Clock-Out Report.
✔️ Make sure both numbers match exactly before submitting!

⚠️ If during the next shift we find that the actual number of frames at the location does not match your clock-out report, you will be charged a fee for each missing frame.

Take a few extra minutes to double-check — it protects you and keeps everything accurate! 📸💵

🕒 Break Policy ☕

⏱️ Break duration depends on your total shift length:

• Less than 6 hours → No break

• 6–8 hours → 30-minute paid break

• 8+ hours → 1-hour unpaid break (1 hour will be deducted from your worked hours)

🕓 Take your break during the slowest time — usually between 2 PM and 4 PM, but this may vary depending on the restaurant.

💬 Always inform us in the work chat when you go on break and when you return.
You can also check Sling for your schedule and approved break times.

🚫 Leaving the location for your break without notifying us first in the work chat is a serious violation and may lead to contract termination.

Our business model is based on selling hard copies in frames only. Digital photos are not included in the standard purchase.

If a guest asks for digital photos, you may politely decline by saying:

👉 “I’M SORRY, WE DO NOT SELL DIGITAL COPIES—ONLY HARD COPIES IN FRAMES.”

✅ If You Choose to Send Digital Photos

While not required, if you choose to send digital copies, you are fully responsible for ensuring proper delivery. Please follow these steps:

1. Use TransferNow to send the photos while the guests are still in the restaurant.

2. Include the guest’s email AND CC contact@deluxephoto.com in the recipient field.

3. Alternatively, send from your personal email and CC contact@deluxephoto.com.

4. Confirm with the guest that they have received the photos before they leave the restaurant.
   
   

⏳ Expiration Notice

📅 The download link is valid for 7 days only.

Photographers must inform guests:

“Please download your photos within 7 days. After that, the link will expire, and there will be no way to resend them.”

Failure to communicate this properly may lead to customer dissatisfaction.

⚠️ Penalties for Non-Delivery

Failure to ensure successful delivery will result in the following penalties:

• ❌ No Delivery + No Refund → 50% penalty of the customer's payment.

• ❌ No Delivery + Refund Issued → 100% penalty of the customer's payment.

These deductions affect your earnings. Follow the process carefully to avoid penalties.

💡 Best Practices

• Always CC: contact@deluxephoto.com

• Add a message and your contact in the TransferNow message box.

• Confirm delivery with the customer before they leave.

• Remind customers to download the photos within 7 days.
  
  

🤝 Customer Experience Matters

Delivering what you promise keeps our customers happy and protects our reputation. Broken promises can lead to negative reviews and issues with restaurant partners. Always aim for excellent service.