Our business model is based on selling hard copies in frames only. Digital photos are not included in the standard purchase. If a guest asks for digital photos, you may politely decline by saying:👉 “I’M SORRY, WE DO NOT SELL DIGITAL COPIES—ONLY HARD COPIES IN FRAMES.”

✅ If You Choose to Send Digital Photos

While not required, if you choose to send digital copies, you are fully responsible for ensuring proper delivery. Please follow these steps:

⏳ Expiration Notice

📅 The download link is valid for 7 days only.

Photographers must inform guests:

“Please download your photos within 7 days. After that, the link will expire, and there will be no way to resend them.”

Failure to communicate this properly may lead to customer dissatisfaction.

⚠️ Penalties for Non-Delivery

Failure to ensure successful delivery will result in the following penalties:

• ❌ No Delivery + No Refund → 50% penalty of the customer's payment.

• ❌ No Delivery + Refund Issued → 100% penalty of the customer's payment.

These deductions affect your earnings. Follow the process carefully to avoid penalties.

💡 Best Practices

• Always add: contact@deluxephoto.com

• Add a message and your contact in the TransferNow message box.

• Confirm delivery with the customer before they leave.

• Remind customers to download the photos within 7 days.
  
  

🤝 Customer Experience Matters

Delivering what you promise keeps our customers happy and protects our reputation. Broken promises can lead to negative reviews and issues with restaurant partners. Always aim for excellent service.